Privacy Policy

Last updated: March 11, 2026

This Privacy Policy explains how Good Exchange PBC (“Good Exchange,” “we,” “our,” or “us”) collects, uses, and shares information about you when you use our Stillwater mobile application and related services (collectively, the “Services”).

By using the Services, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use the Services.

1. Information We Collect

Data Collection

• Data used to track you: We do not track users across apps and websites owned by other companies
• Data linked to you:
  • Name (through messenger apps or newsletter)
  • Email address and name (through newsletter)
  • User ID (to maintain your account)
  • Usage Data (to improve our services)
  • Diagnostics (crash data and performance information)

Information You Provide to Us

When you use our Services, we collect:

• Account information:
  • Name
  • User ID of the messenger platform
• Chat logs and message content from your interactions with Stillwater
• Any feedback, support requests, or communications you send to us

Information We Collect Automatically

When you use our Services, we automatically collect:

• Usage information (such as how you interact with the Services, the features you use, and the time spent using the Services)
• Technical information about your connection to our Services

Information Related to Age Restrictions

Our Services are intended for adult users only, as content may contain infrequent or mild references to fear, crude humor, drug use, suggestive themes, or treatment information. We do not knowingly collect information from users under the age of 18.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process your account registration
• Enable your communications with Stillwater
• Monitor and analyze trends, usage, and activities in connection with our Services
• Detect, investigate, and prevent security incidents or other fraudulent, harmful, or illegal activity
• Debug to identify and repair errors in our Services
• Comply with legal obligations
• Respond to your requests, comments, or questions
• Send you technical notices, security alerts, and support messages

AI and Chat Data Usage

Regarding our AI technology and chat data:

• We do not use any identifiable user data to train our AI models
• Your chat data is stored securely and is only accessible to you, to us, and anonymously to our LLM API providers
• Chat history is retained as long as your account remains active
• You can request deletion of your chat history at any time

3. How We Share Your Information

We share your information in the following circumstances:

• With service providers and business partners who assist in providing our Services, including:
  • Hetzner for secure data storage and hosting
  • LLM API providers (currently Anthropic) for processing
  • Messenger apps for our communication with you
  • Stripe for subscriptions
• When required by law or to respond to legal process
• To protect our rights, privacy, safety, or property
• In connection with a business transfer, such as a merger, acquisition, or sale of assets

We do not sell your personal information or share it with advertisers.

4. Data Retention

We retain your information indefinitely while your account is active. If you close your account, all of your messages and conversation history will be permanently deleted. Please note that we may retain certain non-identifiable information as required by law or for legitimate business purposes.

5. Your Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Request deletion of your personal information
• Opt out of certain data collection
• Close your account at any time
• Request a copy of your data

To exercise any of these rights, including California (CCPA) and EU/UK (GDPR) privacy requests, please contact us at [email protected].

6. Security

We implement appropriate technical and organizational measures to protect your information. Our security measures include:

• All communications between you and our services are encrypted with TLS
• Intensive employee restrictions and monitoring on access to user data
• Regular security updates

However, no security system is impenetrable, and we cannot guarantee the security of our systems 100%.

7. Children’s Privacy

Our Services are not directed to children under 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy in our app and updating the “Last Updated” date.

9. International Users

Our Services are hosted in the United States. If you access our Services from any other region with laws governing personal data collection, processing, or retention that differ from United States laws, please be advised that through your use of our Services, you are transferring your personal information to the United States and you consent to that transfer.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Good Exchange PBC
127 W Hargett St., Ste 301 PMB 238
Raleigh, NC, 27601
Email: [email protected]

11. California Privacy Rights

California residents may have additional rights regarding their personal information under the California Consumer Privacy Act (CCPA). For more information about your California privacy rights, please contact us using the information above.